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Churn: What can be done before revenues are impaired?

Many organisations have optimised their processes in an effort to find new customers. But as markets reach a mature state, customer retention becomes a pivotal strategic challenge for such organisations.  Churn is commonly defined as the actions whereby customers discard... Continue Reading →

What is required from the 4K QAM headend?

DOCSIS® 3.1 introduces new modulation schemes, of which the most advanced is called 4K QAM. Transmitting and receiving advanced constellations while maintaining a decent Bit Error Ratio is not going to be easy. What does it actually require? How should... Continue Reading →

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