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Customer experience

The cable industry’s energy challenge and what we can do about it

Last April, SCTE-ISBE hooked up with Comcast and Liberty Global to set-up a contest aiming to address the ‘elephant in the room’, energy consumption in broadband and especially in Hybrid Fibre Cable (HFC) networks. The contest was set to collect... Continue Reading →

Top 10 frequently asked questions about implementing DOCSIS within Hospitality Industry

I spend a lot of time talking to integrators and hotel owners discussing the subject of utilising their existing coax cabling. To many this is a totally new concept, that coax can be more than just delivering TV pictures, but... Continue Reading →

You had me at hello, You lost me at Log in

This is a hospitality story of romance, expectation and disappointment, but like all the best stories, it has a happy ending. Hotel romance is easy to find in the digital age - a host of booking apps with pretty pictures... Continue Reading →

Use of Net Promoter Score® in the cable television industry – placebo, off-label or remedy

Many cable television executives have embraced NPS, but how many have thoroughly read the original research paper [1] authored by Reichheld? How many know that the research paper says: ‘Although the “would recommend” question generally proved to be the most... Continue Reading →

Churn: What can be done before revenues are impaired?

Many organisations have optimised their processes in an effort to find new customers. But as markets reach a mature state, customer retention becomes a pivotal strategic challenge for such organisations.  Churn is commonly defined as the actions whereby customers discard... Continue Reading →

Great field technicians – What are they made of?

As we already live in the midst of the networked society with broadband, mobile, cloud, applications and services connecting us, let’s turn focus on the a group of professionals whose everyday work makes it all possible: the field technicians. They... Continue Reading →

Ensuring hospitality guests get that better than at home internet and TV experience

At this year’s ISE show, we  are very excited to be showing you how you can extend your existing IP infrastructure into every TV point of a property without having to run any new CAT5 cabling. Something that is often... Continue Reading →

Replacing inventory with information?

From the late 90’s until today one of the top slogans in discussions of supply chain management has been “replacing inventory with information”. This inherently sounds like a good idea – why wouldn’t it be a good thing to replace... Continue Reading →

Simplification of the supply chain – great benefits for our customers

Late in 2014 we started a simple project at our factory in Finland to create a weekly schedule for our shipping department, managed by our transportation specialist, Kerttu Pirttikoski-Munsin. We were facing a problem of uneven workload during the working... Continue Reading →

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