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Churn: What can be done before revenues are impaired?

Many organisations have optimised their processes in an effort to find new customers. But as markets reach a mature state, customer retention becomes a pivotal strategic challenge for such organisations.  Churn is commonly defined as the actions whereby customers discard... Continue Reading →

Do you really care if 1.2 GHz HFC networks can carry full-blown DOCSIS® 3.1?

Many care, yet only few require - although everybody should rememBER. Cable TV industry talks about DOCSIS 3.1. It brings salvation, has an extremely effective forward error correction and supports 4k QAM. Funnily enough, as always, the devil is in... Continue Reading →

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